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Who is Pacific Union?

Pacific Union is a world-leading online broker. We offer 200+ Contracts for Difference (CFDs), delivering innovative trading facilities on forex, indices, metals, commodities, shares and cryptocurrencies.

As a service-oriented global online trading service provider, Pacific Union provides a multilingual and a full range of professional services to more than 120 countries and regions in Oceania, Europe, Asia, Africa, and North America. In the spirit of our sincere and consistent service philosophy, we provide traders with better market quotes and trade execution. We continue to refine our technology and strive to provide the best trading environment for our clients.

Is Pacific Union regulated?

Pacific Union Limited is authorised and regulated by the Financial Services Authority of Seychelles with License No. SD050.

Where is my money held?

The funds of your trading account are held in the segregated account at AA level bank-Commonwealth Bank of Australia and Westpac Banking Corporation.

What does Pacific Union do with the money I deposit?

All your payments to Pacific Union are confidential and only used for deposit and withdrawal in your trading account of Pacific Union.

The funds of your trading account are held in the segregated accounts at the AA level bank-Commonwealth Bank of Australia or Westpac Banking Corporation.

All E-payments are processed by SSL (Secure Socket Layer) technology and encrypted to ensure the security.

What happens to my funds if the bank which holds my funds goes insolvent?

The funds of your trading account are held in the segregated accounts at the AA level bank-Commonwealth Bank of Australia or Westpac Banking Corporation.

Commonwealth Bank of Australia and Westpac Banking Corporation are AA level bank. Australian law requires Banks to purchase large amounts of insurance to ensure that there will be sufficient insurance compensation to compensate customers in the event of a bank goes insolvent.

Pacific Union authorised and regulated by the Financial Services Authority of Seychelles under number SD050. Financial Services Authority of Seychelles require Pacific Union to post large earnest money in Financial Services Authority of Seychelles to make sure that there will be enough money to pay the customers in any case.

What happens to my funds if Pacific Union becomes insolvent?

Pacific Union holds all client funds in segregated client trust accounts with AA rated Australian banks, and client funds are segregated from the company’s own funds. Our Account Terms provides further details as to how your funds are treated in the event of an insolvency.

How does Pacific Union use my personal information?

Pacific Union does not license, lease or otherwise disclose your personal information to any affiliate or third party for any reason, unless the law requires it, or the information is a subject of transfer agreement.

Are my personal details as well as card information safe?

All E-payments are processed by SSL (Secure Socket Layer) technology and encrypted to ensure the security.

Who are your liquidity providers?

Pacific Union has many liquidity provides to sure the stability and best price such as JPMorgan, UBS, Barclays, Citibank and more.

Does Pacific Union offer any education?

Expand the knowledge of trading, improve the level of trade, empower you to trade confidently, with series of educational articles and tutorials provided by Pacific Union.

What is Pacific Union GMT Offset?

Standard time: GMT+2, Daylight Saving Time: GMT+3
Principle: We are using 17:00 local time in New York as the system time of 24:00, which is also the recognized start of the day in the Forex market.

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What is Forex?

Forex, or the ‘Foreign Exchange Market’, is the largest financial market in the world, with a daily average turnover of approximately US$3 trillion.

Forex trading is the simultaneous buying of one currency and selling of another. The price of currencies is floating and dependent on supply and demand. Foreign exchange is always traded in pairs, for example EUR/USD or AUD/USD.

Is the Forex market a fair market?

Forex is said to be one of the fairest and most transparent markets on earth. This is mainly because of the large number of market participants and sheer size and number of transactions. No one single country or bank can completely control the direction of a currency.

Is the Forex market exchange traded?

Forex is not exchange traded, unlike the stock and futures markets. Forex is traded on an over-the-counter (OTC) basis with no central exchange between banks, governments, hedge funds and private investors. The Forex market is open 24 hours a day, five days a week, it opens in New Zealand and closes in New York.

Who are the main participants in the Forex market?

The main participants in the Forex market are central banks, commercial banks and investment banks, however, in recent years – since the advent of the internet – accessibility to the Forex market has increased, which has resulted in an increase in the number of non-bank participants. Nowadays, participants also include large multinational corporations, money managers, registered dealers, money brokers and private investors.

When does the Forex market open and close?

The Forex market is a 24-hour market. Forex trading commences in Wellington, New Zealand and moves around the globe as business days begin in each financial centre. The major global financial centres where most Forex trading takes place are Tokyo, London and New York.

What are the most popular Forex pairs?

The most popular liquid currency pairs are those from countries with politically stable governments and well-respected central banks. The most popular currency pairs are those that are paired with the US dollar, these are nicknamed the ‘majors’ and account for around 85% of transactions. The most commonly traded pairs are the EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF and USD/CAD.

What makes exchange rates move?

A variety of fundamental and technical aspects can cause an exchange rate to move. The most notable influences include interest rates, inflation and political stability. Sometimes, governments will buy or sell a currency in an effort to influence its value with a view to having a broader effect on the country’s economy. This is known as ‘central bank intervention’ and can have a significant impact on the value of a currency. Given the size and diversity of participants, no one single factor can influence the Forex market for any significant length of time.

How is a profit or loss incurred when trading Forex?

Making money trading Forex involves buying lower and selling higher or selling higher and buying back lower. Using leverage means that you are able to deposit a smaller amount of money to achieve the same buying power as you would have if you bought and sold the currencies outright.

In this example, Mary deposits $5,000 into her Forex trading account and nominates the leverage on her account to be 1:100. As a result of leverage, Mary’s buying power on her $5,000 deposit becomes $500,000. Mary decides to buy 0.1 lots of the AUD/USD par at a price of 0.99802. Three days later, the price of the AUD/USD is 1.04069 and Mary decides to close her position. Mary’s profit is calculated as (1.04069 – 0.99802) 426 pips. As Mary opened a position of 0.1 lots, she made a profit of $426, or $1 per pip.

Of course, should the AUD/USD have moved against Mary below the opening price of her trade to a level of 0.97802, Mary would have incurred a loss on the trade of (0.99802 – 0.95542) 426 pips. As Mary’s position size was 0.1 lots, she would have incurred a loss of $426 or $1 per pip.
It is important to be aware that when trading Forex you can also incur losses which can be greater than your initial deposit.

Can I lose more than my initial deposit when trading Forex?

Both our MetaTrader 4 and MetaTrader 5 platforms are set to automatically close your positions when your margin requirement reaches 50% (stop out level). This process is automated and is not a guarantee that your account will not enter into a negative equity situation. We recommend that you always maintain a balance in your account over and above your required margin. If the stop level is reached, a market order is triggered to close your open positions at the next available price in the market.

Events such as markets gapping over the weekend or on major holidays, where liquidity is thin, can increase the chance of your positions being stopped out and a negative equity situation occurring. We advise that you use stop loss orders to limit your risk and monitor the margin level in your account regularly. You will be responsible for any negative balance in your trading account.

How do I manage risk when trading Forex?

Forex traders can use a variety of risk management strategies. The most common form of risk management is the use of stop loss and limit orders. Stop loss orders can be set within the MetaTrader 4 platform and are often used to force the closure of a position at a predetermined price in order to limit any potential loss. Limit orders work in much the same way as stop loss orders. However, they allow a restriction to be placed on the maximum price paid.

What is the best trading strategy to use when trading Forex?

Forex traders use a variety of trading strategies based on technical and fundamental analysis. Nowadays, technical trading is becoming increasingly popular and traders are using a variety of technical indicators, such as trend lines, support and resistance levels, and numerous other methods, to identify short-to-medium term trading opportunities. Some traders choose to use fundamental analysis, which revolves around interpreting economic information including news, government reports and sometimes even rumour. Often, however, it is elements outside of technical and fundamental analysis that have the most dramatic effect on currency prices. This includes events such as central bank intervention, interest rate changes, political change or even war.

Can I lose more than my account balance when trading CFDs?

As you are trading leveraged CFD products, you will be able to open positions that are larger than your account balance. This means that a smaller move in your favour will result in a larger profit and a smaller move against you will result in a large loss. If the price of the CFD you are trading gaps or moves against you quickly, it is possible that you could lose more than your account balance.

Although we will attempt to close your position when the margin level falls to 50% of the required margin (stop out level), we cannot guarantee that your account will not enter into a negative balance. You will be in margin call when the margin level drops to 100% of the required margin; at this point, you will see the position change colour in your trading platform. This is an indication to take appropriate measures by either reducing the exposure or adding additional funds to the trading account. If the margin level drops a further 50%, the platform will automatically start closing out positions.

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Why can I not see all the instruments in the Market Watch window?

You can simply right-click your mouse in the Market Watch area and select ‘show all’.

My MetaTrader 4 platform shows the message ‘Trade Context is Busy’. What does this mean?

‘Trade Context is Busy’ is a common MetaTrader 4 error. It occurs because MetaTrader 4 cannot process multiple requests at the same time. To fix this error, simply close and open your MetaTrader 4 trading platform again. Please read our MetaTrader 4 error code guide which outlines common MetaTrader 4 error messages.

How do I change the time on my charts?

The chart time on MetaTrader 4 and MetaTrader 5 platforms reflects server time, which cannot be changed.

Where can I find information about the swap rates?

Current swap rates can be found on our swap rates page. Swap rates can also be found within the MetaTrader 4 platform: simply go to Market Watch, right-click on an instrument and select ‘Specifications’. A new window will then open and the swap rates will be displayed.

Why can I not log into my demo account?

Demo accounts will expire after 60 days of inactivity. If the demo account is still active, check that you are using the correct account number, password and server, which can be found in the email you receive when you first open the account.

Why do I get the message ‘invalid account’?

The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account details and try again.

How do I log in to my MT4/5 trading account?

In order for you to log in to your MT4/5 trading account, you will need your account number and password. These details were sent to you when you first opened your account.

Once you have your account number and password, simply install the MT4/5 platform on your PC and select ‘File’ then ‘Log in to Trade Account’. A login box will then appear in which you will be able to enter your account number, password and select the relevant server.

When typing your password, you should ensure that it is entered correctly. If you are copying and pasting, make sure not to copy any extra spaces over.

You should also ensure that you select the server name mentioned in the email containing your login details. If you cannot see the server in the drop-down list, simply type it manually as live(server number). PacificUnionInt-Live/PacificUnionLLC-Live and select ‘Login’.

You will see your connection status update in the bottom right-hand corner of the platform. If the connections status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double-check that the server address was entered correctly.

How do I log in to the MT4/5 mobile trading platform?

You must first download the MT4/5 mobile application from the apple or android stores. Once this is downloaded and opened, follow the steps below:

1. Go to ‘Settings’
2. Click on ‘Manage Accounts’ or ‘Settings’
3. Then click on the small plus sign or select ‘New Account’
4. Then select ‘Log in to an existing account’
5. Search for the broker name
6. Select the server your account was set up on
7. Enter your login credentials and password
8. Click on ‘Sign In’

What does the ‘authorisation failed’ error message mean?

You will see this error message if you try to connect to an incorrect server. You should log in to your mobile app and select the correct server from the list. And these messages are possibly related to either an incorrect password or an incorrect server selection.

Can indicators or EAs be installed on the mobile platform?

No, you cannot directly install an EA script or indicator on the mobile version of MT4 or MT5.

How do I install an Expert Advisor (EA) on MT4?

An EA can be installed on your trading platform by following the steps below.

Firstly, download and save the EA executable file. Identify whether the file is archived or in its normal format. To perform this check, right-click on the file and select ‘Properties’. At the top, it will say if it is a MetaQuotes Language 4 file. If it is not, it is most likely an archive. If the file is archived or zipped, make sure to unzip the file.

Now, open your MT4 platform. At the menu bar, click ‘File’ and navigate to ‘Open Data Folder’. Double click the ‘MQL4’ folder and open the ‘Experts’ folder. Now go back to where you have downloaded your EA and drag it into the open ‘Experts’ folder.

Once done, close all windows. Restart MetaTrader 4 platform and the EA should appear in your ‘Navigator’ panel.

What options do I have if my account balance becomes negative?

If your account balance becomes negative, we will arrange an Account Manager to assist you.(account manager is able to email the application by providing client’s name, MT4 account and negative balance amount to [email protected]), The process can be done within 1 working day after receiving approval from Risk Department.

Can I use my trading account on all platforms?

A trading account is connected to a trading platform. For example, it is not possible to view your MT4 trading account on MT5. For each trading platform that you use, you will need to create a new trading account specifically for that platform. You can easily create new trading accounts from your Client Portal.

How do I change the time shown on the trading platform?

The time displayed on the trading platform cannot be changed. To align the daily chart candles with New York close (5 pm ET), Pacific Union’ server time and charts are GMT + 2 or GMT + 3 when daylight saving is in effect.

Where can I find the journal or platform logs?

To locate your MetaTrader 4/5 log files, open your MetaTrader 4/5 terminal. Go to the ‘File’ menu and open the ‘Data’ folder. A new window will open with the ‘Logs’ subfolder. Within this folder, you will be able to find all the log files, and you may refer to the specific date.

(Or click on Journal- right click choose “open”-all the journal file inside the folder.)

Why is my platform slower than other brokers' platforms?

As the platform is installed locally on your computer, we cannot influence how slowly or fast it works. There might be several reasons, such as:

too many indicators being installed and used on charts,
too many charts opened at the same time,
any extra software, such as EA,
small RAM on your PC or a large influx of data received at your platform
We suggest you install a separate platform and run it without any EA and indicators to see if it fixes the problem. You may also contact our support team, who will be able to troubleshoot the problem for you.

What is a free margin?

A free margin is the amount of funds you have available in your trading account that can be used to open more positions or cover losses of open positions. If your trades are making a profit, you will see your free margin increase.

What does the ‘invalid account’ error message mean?

The ‘invalid account’ error means you are using an incorrect username or password. This can also occur if you have selected the wrong server address. Please check your account login details and try entering them manually without any spaces.

What does the ‘no connection’ error message mean?

It means you write wrong password when you receive the ‘no connection’ error message while trying to log in. Please check your password.

Why does the platform start freezing at news time?

Depending on the technology you are using, it is quite normal to experience some freezing or delays on your platform during news or other volatile periods, simply because of the influx of data reaching your terminal. To minimize the risk of freezing, it is advisable to use the fastest possible internet connection with the highest possible hardware specifications. Hosting your platform on a VPS instead of your local hard drive would also minimize such occurrences.

How do I enable the alerts on the MT4 platform?

To enable notifications on the platform, you can use the inbuilt ‘Notifications’ feature from the MT4 platform by navigating to the ‘Options’ window. You may also use the Alarm Manager offered by Pacific Union as one of its advanced trading tools. For the inbuilt feature, go to the ‘Tools’ menu, and click on ‘Options’. Now switch to the ‘Notifications’ tab and update the settings as required.

Why does my platform keep freezing?

Platform freezing is common if there is an increased influx in the amount of data reaching your terminal. Make sure you are on a dedicated high-speed network connection.

Why is my mobile trading app not working or freezing?

Platform freezing is common if there is an influx in the amount of data reaching your terminal. Make sure you are on a 4G data or strong WiFi, with a high internet speed.

How do I place trades over the internet?

Trading over the internet on the world’s most popular trading platform, MetaTrader 4/5, is easy.

Once you have downloaded and installed the trading platform, simply log in and double click on an instrument in the Market Watch screen. In the Order window that appears next, enter your desired trading volume and then click on ‘buy market’ or ‘sell market’. A market execution order will then be processed.

The MetaTrader 4/5 platform will automatically fill your order providing there are sufficient funds in your trading account. Your open position will appear in the trading terminal and the profit / loss and margin will be calculated in real time according to price movement.

Can I set pending orders in MetaTrader 4?

MetaTrader 4 allows pending orders to be set. Pending orders are stored on the trade server and are executed when the conditions set are met.

Does MetaTrader 4 have trailing stop orders?

MetaTrader 4 allows trailing stop orders to be set from within the trade terminal.

What does the Deal Confirmation window mean?

The Deal Confirmation window displays a summary of the order that you have placed, including the order number, quantity (volume) and price the order was filled at. The date and time the order was placed is displayed in the Trade window.

How do I generate account statements?

You can generate account statements from within the trading terminal by selecting the ‘History’ tab. Right-clicking within the History area will open a new tab. From here, you will be able to select the time period of the statement that you wish to generate. Right-clicking again will provide you with the option to save the report to disk or in HTML format for viewing in a web browser.

How do I see my account balance in MetaTrader 4/5?

MetaTrader 4/5 has a real-time position-keeping feature where you are able to see your account balance, equity, margin and free margin in real time in addition to the profit or loss on any open positions. This information can be found within the ‘Trade’ tab inside the Terminal section of the platform. Your account history can be found under the ‘History’ tab in the same area.

How do I open a demo account?

If you are a new client, please click open a new demo account on our website. If you are an existing client of Pacific Union, you can open an additional demo account from within your Secure Client Portal.

Does my demo account ever expire?

Demo accounts will only expire after 60 days of inactivity.

Can I log in to my account simultaneously on separate computers?

Yes, it is possible to log in to your MetaTrader 4 account with the same username and password at the same time on different computers.

Can I use the MetaTrader 4 trading platform on an Apple Mac?

Yes, you can go to the official website and click on MAC OS, then you will be redirected to the instruction page, then follow the instruction to install it. Please refer to:https://ru.puprime.com/trading-platform/metatrader4/

How do the charts on MetaTrader 4 work?

The charts on MetaTrader 4 reflect the ‘Bid’ price only; the ‘Ask’ price is not shown on the charts. You can, however, draw an ‘Ask’ line on the charts by clicking on the chart and selecting ‘show ask line’. This will result in an estimation of the ‘Ask’ price, which is based entirely on the spread. You should bear this in mind when conducting any historical analysis using the charts available in MetaTrader 4.

Where are your trading servers located?

The MT4 servers of Pacific Union are located in the Equinix Data Centres in New York, providing clients with the fastest possible execution speeds. Equinix data centres are known globally for their secure and reliable infrastructure.

How do I test the latency from my computer to the MetaTrader 4 server?

The latency from your computer to Pacific Union’ servers can be tested by conducting a ping test.

The instructions below explain how a ping test can be conducted:

Step 1: On your computer, go to the ‘Start’ menu and type ‘CMD’ in the ‘search programs and files’ field.
Step 2: Type in the word ‘ping’ followed by a blank space and the IP address of the server you wish to ping.
Step 3: The bottom line on the resulting output will show in milliseconds the minimum, maximum and average time it took to send and receive data between your computer and the server.

How does Pacific Union handle margin stop outs for hedged positions?

On the MT4 platform, if the account is perfectly hedged and does not require any margin, the positions will remain open.

The hedge margin level may vary for different products. We suggest you make yourself fully aware of the product specifications of the instruments you are trading or intend to trade.

How do I download the trading platforms?

You can download the trading platforms we offered from the official website of Pacific Union.

Which platform is better?

Choosing the right trading platform is a critical part of your trading. There is no right or wrong platform. However, choosing the most suitable one entirely depends on the features you are seeking, as well as your individual experience of the platform. It is recommended that you test the features of all the available platforms and decide which suits you the best.

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How do I deposit money into my trading account?

Pacific Union provides different way for deposit and withdrawal:

Bank Transfer, Union Pay, Debit/Credit Card, E-wallet, Cryptos, ect.
You can refer to the page on Client Portal when you are making deposite or withdrawal.

Do I earn interest on funds deposited into my live account?

We don’t have interest on funds deposited.

How do I withdraw funds from my trading account?

You can withdraw funds from your trading account by submitting a withdrawal request from your Client Portal. There are a number of withdrawal methods available; however, the methods available depend on the deposit method that you used to initially fund your account.

In general, the rules applied are:
Deposit using Debit/Credit Card – Withdrawals processed back by Visa/Mastercard Direct, profit will be sent via wire transfer.
Deposit using Union Pay – Withdrawals processed back to Union Pay Card.
Deposit using Bank Transfer – Withdrawals processed by bankwire.

The rules above are subject to change from time to time.

What is the reason for a deposit failing?

Typically, a failed deposit occurs as a result of insufficient funds in the depositing source (e.g. credit card, E-wallet, etc), an incompatible card (e.g. American Express), restrictions applied by your financial banking institution or the incorrect card details being used. Should a deposit fail after all of the above have been checked, we recommend you contact the financial institution you are attempting to transfer funds from.

How long does it take for a deposit to reach my trading account?

The time it takes for a deposit to reach a trading account depends on the deposit method used. Please refer to the Deposit&Withdrawals page for details

How long does it take to receive a withdrawal?

The time it take to receive a withdrawal depends on the withdrawal method used. Please refer to the Deposit&Withdrawals page for details.

Do you offer instant withdrawals?

We offer a number of withdrawal options, all of which are approved by our account department. Once approved, a number of these methods are instant. You can find a detailed list of withdrawal methods and timings here.

Do you process withdrawals over the weekend?

No, we only process withdrawal during business days.

Is it possible for a withdrawal to be declined?

Yes, it is possible for a withdrawal request to be declined. Should your withdrawal request be declined, we will send you an email explaining why it was declined and what to do next. If you have any questions, simply respond to the email or contact us on live chat 24/7.

How do I view my deposit and withdrawal history?

You can view deposits and withdrawals to and from your trading accounts by going to the Funds page-Transaction history in your Client Portal.

Can I transfer my funds between accounts?

Yes, you can transfer funds between your trading accounts from inside your Client Portal.

How do I add a credit/debit card to my Client Portal?

If you deposit into your trading account using a credit card, we are required to first verify the card if you do not have 3D secure setup. For us to be able to verify the card, you will need to first  upload the card  to your Client Portal and write all information. Any card that you upload must be valid (not expired) and must be in the same holder name as the name on your trading account.

After you upload a copy of the card, we will approve it as quickly as possible for you. We can accept either a scanned copy or a clear photograph. Once the card is approved by our compliance team, you can make instant deposits at any time.

Credit cards do not need to be added in the Client Portal, it will be recorded when you deposit successfully with them.

How long do I withdraw money from my trading account?

Bank Transfer: 3-5 Business Day
Debit/Credit: 2 Business Day
E-wallet: 1 Business Day
Union Pay: 1-3 Business Day

Does Pacific Union offer deposit bonus?

Pacific Union does not offer any deposit bonus but the promotion of 20% exclusive bonus is ongoing.

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How many currency pairs does Pacific Union offer?

Pacific Union provides forex traders access to trade over 36 forex pairs with competitive spreads and fast execution.

Are scalping and hedging allowed?

Pacific Union would not restrict trading methods including scalping in principle but abnormal transactions will be subject to corresponding financial regulations and supervision. We will have professional risk control and IT in the collection of data. Since transactions within the legal category are acceptable, so we do not restrict the transaction behaviour of customers within the legal limit.

Can I place an order over the phone?

We don’t offer clients to place an order over the phone.

What is the average spread on Gold?

The average spread on Gold:
Standard account: 3.0 pips
Prime account: 0.8pips

What is the average spread on EURUSD?

The average spread on EURUSD:
Standard account: 1.3pips
Prime account: 0.0pips

Why was my stop loss not filled at the requested price?

There will be a lot of prices that don’t exist when prices fluctuate wildly. According to market regulations, your order will be filled at the price closest to the stop loss price if your stop loss doesn’t exist.

Where can I find the swap rates?

You can find the swap rates from specification in MetaTrader 4 or MetaTrader 5.

Do you offer Oil?

Pacific Union offer Oil:
Future: CL-OIL

 How many shares do you offer?

Pacific Union offers more than 100 shares with competitive prices and superior order execution.

What is a dividend adjustment?

A dividend adjustment is applied to a share or index CFD position in the event of a dividend payment occurring in the underlying share or share constituent of an index. The ex-dividend date is the day a stock starts trading without its dividend payment. In the case of an index, an adjustment will be made that is equal to the number of points by which the index price must be adjusted downwards to take account of those shares in the index which go ex-dividend at the close of the cash market. The ex-dividend figure estimated by Bloomberg, rounded to the tick size we use for that index, is used to determine what adjustment to apply. In the case of long positions, the dividend adjustment is in the form a trading account credit. In the case of short positions, the dividend adjustment is in the form of a trading account debit.

Why did my trade stop out below 50%?

According to market regulations, your order will be filled at the price closest to the stop out price if your stop out doesn’t exist when prices fluctuate wildly.

Do you offer negative balance protection?

Pacific Union offer negative balance protection.

What execution method do you use?

All Pacific Union client’s orders are executed with No Dealing Desk intervention, this results in superior pricing that’s delivered faster, refreshes faster, has a greater depth of liquidity and experiences fewer outages.

Does Pacific Union offer trading advice?

Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions. Trading derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary.

Why do my swap rates triple for positions held over rollover on a Wednesday?

If you hold open a position over Wednesday night, the amount added or subtracted to your account as a result of the swap rate charged is three times the usual amount. Triple swap rates are charged in the rollover period on Wednesday night to account for the settlement of trades over the weekend, during which no swap rates are charged due to the market being closed.

How can I improve the time it takes for my orders to be executed?

To improve the time it takes for orders to be executed, you can try hosting your trading platform on a virtual private server (VPS). VPS can significantly improve order execution times as they are usually located in the data centre, which has fast and reliable internet connectivity.

Do you offer VPS services?

If minimum deposit and trading volumes are met, we are able to sponsor the cost of a VPS up to USD $100 per month. You can email our support team or contact us on live chat if you feel that you will meet our criteria.

What is a market gap?

In currency trading, ‘gapping’ typically occurs when the currency reopens for trading after a weekend/rollover. Gaps are usually caused by low liquidity in the market. It is possible to retrieve the missing data by refreshing the chart if the gap has occurred because the chart has not updated correctly.

I receive the error message 'market is closed' when I am trying to place trades. What does this mean?

The ‘market is closed’ error message means you are trying to trade outside of the product’s trading session. To check the trade hours of a product, please right-click on the product in the Market Watch window and select ‘Specifications’, which will open a new window with the trading hours of the selected product.

What are your trading hours?

Different instruments have different trading hours attached to them. For detailed information on the trading hours for different products, you may refer to our Trading Hours page.

Can I trade cryptocurrencies on the weekend?

We do not currently offer 24/7 cryptocurrencies trading. Please refer to the Trading Hours page for information on the trading hours.

What does ‘spread’ mean?

In forex, ‘spread’ is the difference between the bid and the ask price.

What is the minimum lot size that I can trade?

Different trading products have different restrictions on the number of trading lots. Eg. the minimum single lot size for forex, gold, silver and crude oil is 0.01 lots. Please refer to the specification in MetaTrader 4/5 for more details.

What does ‘margin’ mean?

‘Margin’ is the amount of money required in your account in order to open a position. Margin is calculated based on the current price of the base currency against USD, the size (volume) of the position and the leverage applied to your trading account. If you do not have sufficient free equity available, you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.

What happens if I have no free margin left in my account?

If you have no free margin, your positions will be stopped out. Under certain circumstances, your account balance can also become negative should the losses on the positions stopped out exceed your account balance.

What is Pacific Union’ margin call level?

Pacific Union’ margin call level is 120%. This means that you will receive a margin call when your equity is 120% of the margin required on your open positions. Equity is calculated as (Balance + Open Profit/Loss).

What is Pacific Union’ margin stop out level?

Pacific Union’ margin stop out level is 50%. This means that if your free margin falls below 50%, then your positions will be automatically closed. MetaTrader 4 will automatically close them in order of the largest losing position to the smallest.
The margin stop out level is calculated using the following formula.
Margin level = equity / used margin x 100%
= margin level %

Worked example
The margin on a $10,000 USD (equity) trading account with 1 standard lot open position on USD/JPY and 100 times leverage would be calculated as follows:
= 10,000 / 1,000 x 100%
= 1000% margin level
If the position moves against you and your equity fell to $5,000, the calculation would be:

= 5,000 / 1,000 x 100%
= 500% margin level

If the position moved against you even further and the equity fell to $499, the position would be stopped out as the margin level would have fallen below 100%.
= 499 / 1,000 x 100%
= 49.9% margin level

What does it mean to have a ‘long’ or ‘short’ position?

A ‘long’ position is much the same as entering into a BUY transaction, conversely a ‘short’ position is much the same as entering into a SELL transaction.

By way of example if you BUY 1 standard lot or 100,000 units of EUR against USD you are entering into a ‘long’ position. If on the other hand you sell 1 standard lot of 100,000 units of AUD against USD you are entering into a ‘short’ position.

Is there a minimum number of trades I need to place each month?

There are no limits to the number of trades that you must place each month.

Is there a limit to the number of open positions that I can have at any one time?

There is a limit of 1000 orders, open or pending, on your account at any one time. Once you reach 1000 orders, you will not be able to place any more trades.

How long can I keep my positions open?

You can keep your positions open for an indefinite period of time as long as there is no expiry attached to the product contract.

What is Pacific Union’s policy regarding slippage?

Slippage is an inherent part of financial markets. Whether you are trading forex, indicies, metals, commodities, shares or cryptocurrencies, you will be subject to slippage. When you place a market order, you are requesting your order is filled at the current market prices; however, if the market has moved between the time you place your order and the time it has been filled, your order may be filled at a different price. Slippage can increase when markets become volatile, such as over new releases. You should keep this in mind when trading outside of normal market conditions.

Stop loss orders, when triggered, enter the market as market orders; therefore, there is no guarantee that your order will be filled at the price you placed your stop loss.

What is a 'market' order?

Market orders are submitted at the current market price; however, these may not necessarily execute at the price requested. The trader executes these orders with a volume and price offered by the CFD provider and they will be filled at the best available bid/ask for the size (volume) the trader is trading. Market orders generally allow for the faster execution of orders without any requotes.

What is a 'pending' order?

The trader may execute using a pending order if they expect the market to go up or down but do not wish to enter until a certain price level is reached; the order will not be filled if price does not reach this level.

A pending order is broken up into six types:
Buy Limit
Sell Limit
Buy Stop
Sell Stop
Buy Stop Limit
Sell Stop Limit

What is a 'buy' order?

It is an instruction from an investor to buy a certain amount of an asset. A buy order opens at the asking price and closes at the bid price.

What is a 'sell' order?

It is an instruction from an investor to sell a certain amount of an asset. A sell order opens at the bid price and closes at the ask price.

What is a 'buy limit' order?

When a trader wishes to buy (or go long) below the current market price, a buy limit order is placed, which gets executed when the market dips and touches the requested price, that is, if the ask price on the platform drops to a level equal to or lower than the specified buy limit price.

What is a 'sell limit' order?

When a trader wishes to sell (or go short) above the current market price, a sell limit order is placed, which is executed if the bid price on the platform rises to a level that is equal to or higher than the specified sell limit price.

What is a 'buy stop' order?

When a trader wishes to buy (or go long) above the current market price, a buy stop order is placed, which is executed as soon as the ask price is found equal to or higher than the specified ‘stop’ price.

What is a 'sell stop' order?

When a trader wishes to sell (or go short) below the current market price, a sell stop order comes in place, which is executed as soon as the bid price is found equal to or lower than the specified ‘stop’ price.

What is a 'stop limit' order?

The stop limit order is a type of order that is executed at a specified or a better price after a given stop level is reached. As soon as the stop price is reached, the stop limit order becomes a limit order to buy or sell at the limit price or the next best available price.

What is a 'trailing stop' order?

A trailing stop is a type of stop loss order attached to a trade that moves as the price fluctuates. It is designed to lock in profits or limit losses as a trade moves favourably by a certain amount of pips, as set by the investor. It is important to note that trailing stops only move if the price moves favourably. Once it moves to lock in a profit or reduce a loss, it does not move back the other way.

What is trading signals?

Trading signals are actionable suggestions based on technical analysis or signal provider’s preferences. You can choose to your signal provider, and use them to help you decide how to trade and make profit.

Does Pacific Union offer signals?

Paciffic Union does not directly offer any signal services. Alternatively, you may directly subscribe to the signals from the MT4/5 platform: File-right click on your account- register as signal.

Where can I get trading signals?

As an industry-leading platform, MetaTrader 4 and MetaTrader 5 has integrated thousands of trading signal providers on the platform, make sure you visit MetaQuotes trading signals center and gives it a try on all the verified signals.

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What account types does Pacific Union offer?

Pacific Union offer three types of accounts, Standard account, Prime account and Islamic account.

Standard Account: This account provided by Pacific Union offers ultra-fast trade execution speed and the lowest possible spreads available. Our average EUR/USD spread is 1.3 pips.

Prime Account: This account provided by Pacific Union offers ultra-fast trade execution speed and the lowest possible spreads available. Our average EUR/USD spread is 0.0 pips.

Islamic Account: Pacific Union offers Muslim clients an Islamic Account, also known as a Swap-Free Account, instead of the swap, the owners of Swap-Free accounts are charged with administration fee.

This account type was created especially for the clients of Muslim belief, who are not allowed to trade with swaps because of Shariah laws.
Further information about the different types of trading accounts available can be found on our Accounts Overview page.

What are the fees, commissions for trading with Pacific Union?

Pacific Union has two MetaTrader account types, Standard account and Prime account.

Pacific Union does not charge a commission on Standard account, average EUR/USD spread is 1.3 pips.

Prime account shows the raw inter-bank spread received from our liquidity providers, average EUR/USD spread is 0.0 pips.

On Prime account we commission of $7 per standard lot round turn.

Below are commission rates for different base currency accounts:

AUD $7.00 round turn
USD $7.00 round turn
EUR $7.00 round turn
GBP $7.00 round turn
SGD $7.00 round turn
JPY $7.00 round turn
CHF $7.00 round turn
NZD $7.00 round turn
HKD $7.00 round turn

What is the minimum amount needed to open a live account?

Pacific Union allows clients to open an Standard Account with as little as USD $50 or currency equivalent($1,000 for HKD and JPY account currency), USD $1,000 account currency is required for Prime Account.

What is the difference between the Standard Account and the Prime Account?

Standard Account: This account provided by Pacific Union offers ultra-fast trade execution speed and the lowest possible spreads available. Our average EUR/USD spread is 1.3 pips.

Prime Account: This account provided by Pacific Union offers ultra-fast trade execution speed and the lowest possible spreads available. Our average EUR/USD spread is 0.0 pips.

Pacific Union does not charge a commission on Standard accounts, average EUR/USD spread is 1.3 pips. Prime account shows the raw inter-bank spread received from our liquidity providers, average EUR/USD spread is 0.0 pips. On Prime account we have commission of $7 per standard lot round turn.
Both account types have commission for the product of shares, you can get more details for it: https://ru.puprime.com/products/stock/

What leverage does Pacific Union offer?

Pacific Union offers a maximum leverage of 500 times level. You can change leverage in your Client Portal. The adjustment range is 100-500 times, which is only applicable to forex and gold.
The leverage of silver is fixed at 100 times, for crude oil is fixed at 200 times. For details of other products, please refer to https://ru.puprime.com/products/commodity/.

Can I have multiple live accounts with Pacific Union?

Pacific Union allows the customer has multiple trading accounts, but the customer needs to make sure that every account is being used.

What time does Pacific Union open and close its prices?

Each product price opens and closes at a different time. You can check in each product specification.

What time does Pacific Union’ rollover occur?

Each future product has a different time of rollover occur. The official website of Pacific Union shows the time of rollover occur for futures, Pacific Union also reminds you in e-mails.

How long does it take for funds to appear in my live account?

Pacific Union shows different apperance time for different way. Please refer to the Deposit&Withdrawals page for details.

How do I open a live account with Pacific Union?

Opening an account is simple. Click on the Live Account link and complete your application form.

Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.

What documents do I have to provide to Pacific Union to open a live trading account?

One POI(front & back) & One POA

Does Pacific Union accept US Clients?

Pacific Union didn’t accept the clients from the countries where such distribution or use would be contrary to local law or regulation such as United States, Iran, Cuba and some other regions, and is not intended for distribution to.

If I stop trading, will I be charged an inactivity fee?

Pacific Union does not charge for inactivity fee.

Are demo accounts the same as live accounts?

The demo accounts are the same as live accounts except the money is virtual but all data should refer to the live trading MT4/5 platform.

Do you offer a FIX API connection?

Pacific Union offer a FIX API connection. You can ask support team for more details.

Can I lose real money whilst trading on a demo account?

A demo trading account contains virtual money and is absolutely risk-free. Demo accounts are designed as an educational tool to familiarize customers with our trading platforms without losing real money.

What is an investor password and what purpose does it have?

An investor password is a read-only password that you may use to build and analyse your account’s portfolio. Getting an investor password is easy. Simply open the MT4 / MT5 platform.

Go to ‘Tools Options, Server’, and select ‘Change’. Enter your current (master) password, tick ‘Change Investor’ (read-only) password and enter your desired password.

How do I change my trade account password?

You receive your MT4 password when you first open your trading account. For security reasons, we recommend that you change the password when you first access your account. You may also lose or forget your password and need to reset it.

To change the password on the platform:

1.Login your MT4 trading account, select the ‘Tools – Options – Server’ tab and then the ‘Change’ button.
Enter your current password and make sure ‘Change Master Password’ is checked.
Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper- and lowercase letters and digits. Confirm the password in the second box and select ‘OK’. The change was successful if no error messages appear.

3.You can reset it via your Secure Client Area. Sign in at the main page and select ‘Reset MT4 Password – Change Password’.
If you have forgotten or lost your password, you can reset it via your Client Portal. Sign in at the main page and select ‘Reset MT4 Password – Forgot Password’ .The new password will be sent to your registered email shortly. Please note that the MT4 password can only be reset once a day.

How do I reset my trade account password?

If you have forgotten or lost your password, you can reset it via your Client Portal. Sign in and select ‘Reset MT4 Password – Change Password’. The new password will be sent to your registered email shortly. Please note that the MT4 password can only be reset once a day.

How do I change the master password of my trading account?

You can change your password for security reasons or reset it if you forget it. To change the password, open the MT4 platform and navigate to the ‘Tools’ menu. Under the ‘Tools’ menu, click on ‘Options’ (or click CTRL+O). Move to the ‘Server’ tab and click on the ‘Change’ button.

Enter your current password and choose the ‘Change Master Password’ option. You may now set your desired new password and click on the ‘OK’ button to save your new password.

Can I open a trading account in the name of my company?

Yes, you can. As part of our Know Your Customer (KYC) procedure and Anti-Money Laundering (AML) requirements you are required to provide us with your identification. To ensure that your account application is approved, please submit the documents as outlined below
Company Information
1.Identity proof of each director/legal person
2.Address proof of each director and legal person
3.The company’s address proof
4.Proof of Company registration certificate/Business license
5.Signed Comapany’s regulations.

All proof of residence documents must be no older than 90 days.

Am I able to open a joint account?

Yes, we do accept joint account applications. Should you wish to open a joint account, you will need to open two individual accounts then send us a request [email protected] to join them. If you already have an individual account, you can submit a request for us to join this account with the second person’s account.

Please note that both parties need to agree in order to proceed with the joint application.

Joint Account information:
1. The proofs of identity and address of both clients
2.Client’s joint account bank card
3. The proof of the client’s joint bank account issued by bank

How long does it take to approve my account application?

Account verification usually takes a few hours but can take 1 business day in some cases. If you have not heard back from our accounts team regarding the current status of your account application via email, we suggest you visit our live chat support or email us at [email protected].

How do I convert my account to swap free?

Traders of Islamic faith can apply for Islamic accounts during the registration process only. If you have not selected Islamic account option and wish your account to be converted to swap free, please send an email to [email protected] for more details.

What do I do if I cannot provide the requested documents?

If you are not able to provide at least 100 points of ID, your account application will not be accepted.

What should I do if I don't have any proof of residence in my name?

You can provide an additional form of primary ID.

Which countries do you not accept clients from?

Whilst we welcome clients from all over the globe, governmental restrictions along with our company policies prohibit us from opening accounts from restricted and/or OFAC sanctioned countries.

What does the message ‘username or password is invalid’ mean?

This message is displayed when your username or password is not correct. A quick solution is to simply reset your password. You will then be sent a temporary password to the email address you provided in the registration process.

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Who can use a Pacific Union Islamic Account?

The Pacific Union Islamic Account has been designed only for forex traders who are unable to receive or pay swaps due to their religious beliefs. Pacific Union offers fully Shariah compliant Islamic accounts, giving traders of the Muslim faith fair and transparent access to global markets.

How can I open a Islamic Account?

Muslim clients must register a live account on our website and provide the required identification documents first. The accounts can be later upgraded to Islamic Accounts via the approval of the backoffice team.

How can I deposit funds into my Islamic Account?

As soon as our backoffice team opens your Islamic Account, clients can initiate their first deposit by simply going to our Client Portal.

How are the funds segregated and ring fenced in Pacific Union for Shariah compliance?

We have separate accounts which never mingle with conventional funds. The funds of your trading account are held in the segregated accounts at the AA level bank-Commonwealth Bank of Australia or Westpac Banking Corporation.

How can I withdraw my funds from Islamic Account?

You can request a withdrawal of your funds any time via Client Portal. We normally process withdrawal requests within 24 hours on business days.

What fees and charges apply to Islamic traders and accounts?

All Muslim clients who use an Islamic Account will be charged standard spreads, commissions and administration charge.

Are there swap or interest charges?

There are no swap or interest charges. We charge an admin/agency fee justifiable for administration related expenses to manage your account.

Why do I get charged an administration fee on Islamic Account?

In order to provide fair and transparent access to global markets, Pacific Union has to pass on the costs associated with maintaining their open positions. All our liquidity providers charge certain fees to keep positions open and this cost is passed onto clients via the daily administration fee.

What time is the administration fee applied to Islamic Account?

Pacific Union calculates all administration fees at 00:00 (MT4 time) on open positions of Islamic Accounts. The administration fee is then collected at 03:00 (MT4 time).

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How do I access my Client Portal?

You can log onto the client portal from our webpage or from the login link sent to your mailbox when your account was opened. If you have forgotten your password, you can easily reset it.

How do I remove a trading account from my Client Portal?

You cannot permanently remove a trading account.

How do I see my live account details?

Your trading account details can be found under Account History of your MT4 trading account.

How do I update my account details?

If you wish to update the details of your account, such as account name and email address, please email the request and a copy of your POI to [email protected] by using your registered email.

How do I update my address details?

In order to update your residential address details, please contact us via [email protected] with the attachment of your latest residential proof of address stating your name and the new address by using your registered email. The proof of address must be no longer than 6 months.

How do I open additional live or demo accounts?

You can create additional demo or live accounts from your client portal.

How do I change my account leverage?

You can request a modification of leverage from your client portal. Simply select the account number, then click on the triangle-change leverage and submit your request.

How do I subscribe or unsubscribe from Pacific Union’ emails?

Subscribe: Your subscription to Pacific Union is a default setting when your account is opened.

Unsubscribe: You can click “unsubscribe” in the emails from Pacific Union to unsubscribe.

How do I subscribe to Pacific Union' daily market report?

Your subscription to Pacific Union’s daily market report is a default setting when your account is opened.

What should I do if my account is archived?

We archive inactive trading accounts after a certain period of time. Please note that archived accounts cannot be re-activated. If your account has been archived, you can create an additional trading account from client portal. If you have deposit in that specific account(s), please contact our support team. We will be honour to assist your inquiry.

What should I do if my account is hacked?

If your account is hacked, it is recommended to change the passwords of your trading platform and the client portal immediately. Please keep your passwords securely. Avoid using them on a shared or public device.

Also, it is suggested to contact us shortly to notify us the incident.

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